Terms & Conditions

Effective Date: 19/6/25

By booking an appointment or using services provided by Hannah Simmons Sports Therapy, you agree to the following terms and conditions.

1. Appointments & Bookings

Appointments can be made through our online booking system (Cliniko) or by contacting us directly. You will receive confirmation and reminders via email or SMS.

2. Cancellations & Missed Appointments

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations with less than 24 hours’ notice or no shows will be charged the full session fee.
Cancellations with 48 hours notice may incur a 50% session fee.

Repeated cancellations or missed appointments may result in advance payment or refusal of future bookings.

3. Payment

Payment is due at the time of your appointment, unless agreed otherwise in advance.
We accept payment via cash, card bank transfer or payment link.
Invoices are available on request.

4. Health & Medical Information

It is your responsibility to provide accurate and complete information regarding your health and medical history. This allows us to provide safe and appropriate treatment.

All information shared is treated as confidential and stored securely in accordance with GDPR. For full details, see our Privacy Policy.

5. Contraindications & Referrals

We reserve the right to decline treatment if we believe it is not appropriate, unsafe, or outside our scope of practice. In such cases, we may recommend that you consult a GP or other healthcare professional.

6. Intellectual Property

All content provided through this website, including but not limited to downloadable PDFs, exercise programs, videos, text, and graphics, is the intellectual property of Hannah Simmons Sports Therapy unless otherwise stated.

You may use these materials for personal use only.
You must not copy, reproduce, modify, distribute, resell, or publicly share any of this content without express written permission.
Violation of these terms may result in legal action.

7. Liability

While every effort is made to provide safe and effective treatment, Hannah Simmons Sports Therapy is not liable for any adverse reactions, injuries, or health conditions that occur as a result of withheld medical information or failure to follow post-treatment advice.

8. Website Use

The content on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

9. Contact

If you have questions about these terms or need further information, please contact:

Email: hannahsimmonsst@gmail.com